Once off, hold the enter button until the terminal powers on. I'm having a real problem with the latest PaymentSense module in PS 1.6. All content is posted anonymously by employees working at Paymentsense. This problem can be caused by a connection with the directory servers as part of the 3D Secure process. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses Throughout the full application our point of contact was Freddie Kemp, who performed 100% above and beyond what was expected. Costing us money to do a clients treatment! We are glad to hear you had a great experience with Clare, Zee. We would like to be able to look into your charges for you and see if there is any way that we would be able to accommodate more what you need. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Alert irruption message on terminal. Terminal not printing. Welcome to Paymentsense. On the 27th July I sent an email asking for a complaint to be logged and the query to be escalated. Page 1 of 2 - PaymentSense - posted in Chit Chat: Hello All, So weve had some issues when working with Paymentsense lately and I thought it might benefit everyone to know what happened. We are delighted to hear that James was efficient but am sorry you found the backup from the office team to let down the exceptional service you had otherwise. Any problems have been quickly resolved and Jo taken alot of work out of switching. Thank you for your review, Susanne. I have applied directly on their website. Integrated payments have never been easier. Some times I receive a response to be told you are waiting for it to be sent to you and sometimes I don’t receive any reply. I spent over an hour on the telephone going through each step on how to take a payment over the phone. Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. Highly recommended to SME's. Interview. All rights reserved. Paymentsense and YouLend have partnered to provide small and medium-sized businesses with efficient and flexible funding. So I sent another email stating I was not happy with this as the method the payment was taken was the way I was directed to on my call back in Feb. Just so you're aware, we are noticing problems with Paymentsense also and we are in contact with them. This is the Paymentsense company profile. Thank you for your review, Darren. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Customer service is shocking. They also have a lot to offer: If they are dishonest Some may feel like they don’t want to come back to us as they’ve had a free hair service! Again the phone call went back and forth. I have sent you a request by Trustpilot directly. We have been working with this company since January 2020. Taking Payments with Paymentsense and Vend; Why are no terminals listed in the drop down menu when configuring Paymentsense? It has been nearly 4 months since those payments were taken. This is the Paymentsense company profile. Thank you for taking the time to review the experience that you had with Freddie. I was told they would look into it and call back. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Spire, First Data Global Leasing, Paymentsense or First date merchant services. In all, offering to … Welcome to Paymentsense Chase. Welcome to Paymentsense . Please use one of the following options to access your account. And by this point there was now £2000 of payments that hadn’t gone through. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. I've been using successfully Authorize.net for a while with US account, but I'm having issues with a UK account (with processor PaymentSense). We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. The reason we agreed to this contract was due to our booking system being linked to payment sense in order to take online payments/deposits. I will pass on your feedback to the relevant team. Always at the end of the phone for any queries and is always friendly. Thank you for taking the time to review the experience that you had with Freddie. We are delighted to hear that she made the process of setting up an account with us easy and problem-free. I did everything that was asked of me with no delay. Chase - Bath City Tyres ltd. It’s been a pleasure to deal with a company with great customer care .. the product looks great up and working no stress very happy .... would highly recommend you . Appalling company! While recently founded in 2010, Paymentsense has since grown to be one of the fastest growing UK merchant service solutions, with card machines, merchant accounts, payment gateways, and virtual terminals available.. We may have lost customers due to this also. Thank you for taking the time to leave your review, Sue. Equipment is not fit for purpose, is the slowest of connections, clears contactless payments straight back to main menu, so if you do not watch it, you do not know if the payment was approved. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed. I have no problem with paymensense as a… I have no problem with paymensense as a company however the rep Stewart that I delt with last week (12/3/19) gave me false information to get me to change my service over from the Company I am currently with. Thank you for taking the time to leave a review. Paymentsense is a UK-based merchant service provider, offering card payment solutions to more than 50,000 merchants in the UK.. Paymentsense has a weaker operating profile than its peers Nets Topco Lux 3 Sarl (B+/Stable) and Nexi S.p.A. (BB-/Stable), which both hold leading positions in their markets. Best customer support experience from the account handler Freddie. Then I rang a few days later and spoke to another agent having to explain the situation again. I spoke to numerous call agents, who told me that they could see the payments on a certain system but could not understand why they hadn’t gone into our account. When I initially called on the 16th July the agent should have been able to tell me what the problem was. Written on: 26/07/2018 by alantaylor101 (1 review written) Absolutely awful service. Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. Unfortunately due to covid we were forced to close in March. Thank you in advance, Diane. Terminal won’t connect to process a payment. I am sincerely sorry to hear that you have had such issues. No worries. Also I would like to thanks customer service from Paymentsense you are really helpful I'm having to manually link orders and apologise to confused customers. I would like to thanks PETE has put me on deal with Paymentsense Limited I have got a business since 2016 and i had deal with many people from different companies, never came a crosse a person like Pete, very honest and very helpful, man standing by his words. If you don’t want to take payments this is the card provider for you!. We aren't seeing problems with Paypal or Sagepay. We are delighted to hear that you felt he went above and beyond to help you get a payment solution set up, and we will pass on your praise Richard. Thank you for your review of the experience you had with Danielle. I immediately asked for a copy of the call to be sent to me. Which obviously I wasn’t happy with as it had taken 17 days to get to this point. Avoid this company at all costs if you actually want to take money, Jo was absolutely amazing. Testing site works fine, but problem with production transaction: 1. solved: replaced country name with country iso3 after receiving error: x_response_code : 3 x_response_reason_code : 350 Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. Thank you for your review of the experience that you had with Benn. Interview. They called me speak for 30 mins. Rates much better than competitors too. As we had a booking system in palace we never needs to use this format. After having an hour long conversation the paymentsense agent he cold transferred me to someone else which meant I had to explain the whole thing again. Firstly we had no training on the terminal at all. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. Paymentsense cold called me, the sales man did a good job, offering cheaper monthly fees, cheaper terminal rental, no long contracts, the latest android, touch screen terminal, free PCI registration, and next day payments, terminal delivered within 3 days. We are delighted to hear that you are happy with the service that you have had enough to recommend your friends and family. The outcome of my complaint was a simple.. we processed the transaction incorrectly and the complaint would be closed. I have no idea who the customers were. Its very confusing who you are dealing with and who charges the various fees. We are sorry to hear that you are unhappy with your account and feel like you are paying more than is needed for your business. In the past some of our customers who use Paymentsense have had problems with their technical support being unhelpful, but mostly everything has been ok. This issue is temporary and should be resolved quickly. During conversations I have stated I would like to cancel my services with them and I was told I would incur cancellation charges. Fantastic service from Jo. Bruce CEO Silver Oak, Very good service . I sent emails. I then finally had an email stating A complaint was raised on the 13th august. I interviewed at Paymentsense (London, England) in March 2020. Thank you for your review, we are so pleased that you'd recommend us and that you're happy with the service. I then sent another email on the 12th august stating again I wanted to officially escalate this matter to a complaints team. The payments totalled approx £1100 at this stage. Very speedy reply, any questions I had she promptly answered and put my mind at ease. Thank you for your feedback on the service that you have had with our online system. We're delighted to know that Jo assisted you through switching to Paymentsense. Welcome to Paymentsense. Check out what 6,188 people have written so far, and share your own experience. 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